PrivacyPolicy

Milbon Co., Ltd. (hereinafter referred to as "Milbon") may receive personal information from customers for a variety of situations, such as for the purpose of collecting customer requests, compiling statistical data, providing information and operating seminars, researching and developing products, sending products and informational materials, recruiting, managing personnel, and operating services provided. Milbon will make every effort to handle personal information appropriately so that customers can use Milbon products and services with peace of mind.

1. Name of Business Handling Personal Information and Personal Information Protection Manager

Milbon Co., Ltd., 2-2-1 Kyobashi, Chuo-ku, Tokyo; Executive Manager, Corporate Administration

2. Use of Personal Information

Milbon shall use customer-provided personal information, including but not limited to names, addresses, e-mail addresses, telephone numbers, genders, ages (and age groups), occupations, places of work, videos, photographs, and product purchase histories strictly for the Purpose of Use. This purpose is either specified and published below or notified to customers at the time the information is collected. Milbon will not use this information for any other purpose.

Personal information regarding applicants for gift/sample campaigns and questionnaires, personal information regarding mail order customers (milbon:iD), personal information regarding participants in seminars and events hosted or co-hosted by Milbon, personal information regarding beauty school students.

Sales, shipping, support, and response to inquiries about products, etc.
Management of personal identification and other customer information at the time of member registration and service use
Operation and management of services (events, seminars, campaigns, etc.), execution (including lotteries), prize presentation and delivery, support, and response to inquiries
Targeted ad distribution regarding products and services based on attributes and purchase history using ad distribution service providers, etc.
Research, analysis, and effectiveness measurement for marketing purposes, including the planning of business-related measures, product development, product and service proposals, targeted ad distribution, etc.
Improvement and enhancement products and services covered by questionnaires, etc.

Personal information regarding monitor participants and models for the purpose of product evaluation, etc.

Making various contact for cooperation in product evaluation, etc.
Confirmation and management of physical condition before treatment
Payment of honorariums, preparation and management of receipts
Cooperation with educational activities to aid product understanding among employees and business partners
Survey and analysis of mindsets and actual conditions among consumers, etc.

Personal information regarding persons submitting inquiries, consultations, etc.

Appropriate response to inquiries, consultations, etc.
Improvement of services such as customer service and websites

Personal information about job applicants

Recruitment and selection tasks
Management of job offer recipients
Preparation for new hires, employment management post-new hire
Dissemination of information on recruitment activities and improvement of recruitment activities

Personal information regarding executives and employees of business partners, suppliers, and research institutions

Provision and management of services such as education:iD and milbon:iD services
Introduction, delivery, and provision of products, services, and event information; sales promotion; and response to inquiries
Order processing for products and related items.
Administrative operations and management of training trip arrangements, etc.
Performance of obligations and exercise of rights related to transactions
Credit management, debt management and collection related to transactions
Collection of information necessary for business, conducting business negotiations, communication, etc.

Personal information regarding shareholders

Exercise of rights and performance of obligations under laws and regulations
Sending and communication of convocation notices, year-end reports, shareholder benefits, and other distributed materials
Shareholder management in accordance with various laws and regulations
Exploration and implementation of measures for shareholders

Personal information regarding the company's executives and employees (including their relatives), etc.

Payment of salaries and other compensation, and various procedures for social insurance, employee benefits, etc.
Human resource management, health management
Contact of employees in case of emergency
Undertaking necessary contact and management operations for business

Personal information regarding retired employees

Payment of retirement annuities, etc.
Contact necessary for business, such as information on alumni meetings
Provision of information on company status

Personal information regarding persons who request disclosure of, or make complaints about, personal information

Investigation in response to requests, complaints, etc.
Confirmation of identity and/or status as agent
Sending of responses and other necessary contact

Personal information related to public officials, such as those in charge of supervisory authorities, or participants and members of member organizations

Contact and information gathering necessary for business

3. Provision to Third Parties

Milbon shall not provide or disclose a customer's personal information to any third party, except in the following cases.

When the customer has given prior consent to the disclosure of personal information
When Milbon provides personal information to subcontractors within the scope of the purpose of use
When Milbon provides the customers’ names, e-mail addresses, telephone numbers, shipping addresses, and internet environment information to the card issuer that the customer uses for fraud detection and prevention. (If the card issuer the customer uses is located in a foreign country, this information may be transferred to the country to which the issuer belongs.)
When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question
When it is especially necessary to improve public health or promote the healthy growth of children and it is difficult to obtain the consent of the person in question. When it is especially necessary to improve public health or promote the healthy growth of children and it is difficult to obtain the consent of the person in question.
When it is necessary to cooperate with national organs or local authorities or any other persons entrusted thereby in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the individual in question may interfere with carrying out such affairs.
When provision is founded in laws and regulations

4. Provision to Third Parties in foreign countries

Milbon shall provide or disclose customer’s personal information to third parties in foreign countries in the following cases.

When the customer has given prior consent to the provision or disclosure of personal information
When providing to a third party in a foreign country that is recognized as having a system for the protection of personal information equivalent to that of Japan under the Enforcement of the Act on the Protection of Personal Information (Rules of the Personal Information Protection Commission No. 3 of 2016)
When providing information to a foreign country that is considered to be able to ensure the necessary system to take measures continuously to handle personal information, as stipulated by the Personal Information Protection Law of Japan.

5. Shared Use

Milbon shall handle the sharing of personal information regarding haircare professionals as indicated below.
1. Personal information that may be shared: Names, names of hair salons at which haircare professionals work; addresses; e-mail addresses; telephone numbers; application histories and participation histories for seminars, training, and events, etc.; and Milbon product purchasing histories
2. Scope of sharing: Contracted Milbon dealer of hair salons at which haircare professionals work
3. Objectives of sharing
  - Responding to requests and consultations from haircare professionals, and undertaking necessary contact for business
  - Confirming application and participation status for seminars, training, events, etc., organized or co-organized by Milbon and taking action as necessary
  - Providing appropriate products, services, event information, etc. to haircare professionals
  - Contacting relevant parties regarding transactions between Milbon and Milbon dealers as necessary for business
4. Administrator for shared use: Milbon Co., Ltd.
Milbon shall handle the sharing of personal information regarding the company's executives, employees, and retired employees as indicated below.
1. Personal information that may be shared: Names; employee numbers and other uniquely assigned identification numbers, assignment information, position information, and other information; names of family members, information regarding dependents, etc.; information regarding job transfers, evaluations, awards, disciplinary sanctions, etc.; information regarding wages, bonuses, etc.; health information; and other information acquired and retained for management purposes.
2. Scope of sharing: Milbon subsidiaries and affiliated companies
3. Objectives of sharing: Undertaking necessary contact and management operations for business
4. Administrator for shared use: Milbon Co., Ltd.

6. Management of Personal Information

Milbon takes necessary and appropriate measures to prevent the loss, misuse, or alteration of personal information under its management, and to ensure the accuracy of personal information.
Milbon shall delete personal information when the Purpose of Use for which it was provided has been achieved and there is no longer need to handle this information.

7. Supervision of Contractors

Milbon may outsource the handling of personal information when necessary for business purposes, but in such cases, Milbon will exercise necessary and appropriate supervision over the contractor to ensure the safe management of the personal information.

8. Requests for Disclosure of Personal Information, Notification of the Purpose of Use, etc.

In the event that a customer makes any of the following requests based on laws and regulations, Milbon will conduct the necessary investigation without delay after verifying the identity of the customer in question. Based on the results of its investigation, Milbon will disclose personal information, correct its content, cease its use, or cease its provision to third parties, and notify the customer to that effect. If Milbon decides not to take action based on reasonable grounds, Milbon will provide notification to that effect. However, for some of the services provided by Milbon, customers may correct their own information.
1. Notification of disclosure of personal information or the Purpose of Use for personal information
2. Correction, addition, or deletion of personal information content
3. Ceasing use or deletion of personal information
4. Ceasing provision of personal information to third parties
Milbon shall respond to customer requests made in accordance with the preceding paragraph in accordance with the following procedures.
1. Customer request method
  Customers are requested to send the necessary documents and fees to the address listed in the "Contact Us" section.
2. Required documents: Required Disclosure Request Form(Japanese only)[PDF]
  - A document specifying the content of the request: The document should include the customer's address, name, telephone number, e-mail address, the content of the customer's request, the type of personal information for which disclosure, etc. is requested, the content of the correction, etc. or suspension of use, etc., and the grounds thereof.
  - Please enclose one of the following documents to verify your identity: A copy of your driver's license, a copy of your health insurance card, a copy of your passport, or an original issue of your certificate of residence. Please note that if the request is made by an agent, the agent's identification documents and a letter of proxy from the person in question are also required.
3. Fees
  When requesting notification or disclosure of the Purpose of Use, please enclose 500 yen in postage stamps for each request as a handling fee.
4. Disclosure method
  As a general rule, the information will be mailed to the customer's address indicated in (ii) above. As a general rule, the information will be mailed to the customer's address indicated in (ii) above.

9. Handling of Cookies

Cookies are files saved on the user's computer, serving to store information such as usage history and input content sent and received between the user’s browser and the server during use of a web page. If the user allows for cookies to be sent and received in their browser settings, the website can retrieve cookies from their browser. The user may choose from the following settings for sending and receiving cookies: "Allow all cookies," "Reject all cookies," and "Notify the user when a cookie is received.” Customers can disable cookies by changing their browser settings. The method for changing these settings will vary depending on the browser in use. For information on how to change the cookie settings for a given browser, please refer to the browser provider’s website. Please note that if a user chooses to reject all cookies, they may not be able to use some of the functions of this site, such as services that require authentication.
Milbon shall use cookies for the following purposes.
Milbon will obtain cookie information, and collect customer action history information (such as browsing information, purchase history, log information, etc.). Companies shown in the table below obtain such information directly, or Milbon provides such information to the companies. This information is managed based on the privacy policy of each company. This does not contain any information that personally identifies an individual. Users can stop using this information after the opt-out procedure.
1. To provide personalized services by referring to the customer’s registration information when the customer logs in to the authentication service
2. To improve Milbon’s services
3. To prompt re-entering passwords(re-authentication) to customers that a certain amount of time has passed since the final use for the security protection
4. To customize service content and distribute advertisements based on action history information

	Terms of Use / Privacy Policy	Opt Out
Google LLC, Inc.	https://policies.google.com/privacy?hl=ja https://policies.google.com/ privacy?hl=ja	https://support.google.com/My-Ad-Center-Help/answer/12156161? hl=ja&ref_topic=11583829&sjid=13688362964114417334- AP#zippy=%2C%E5%BA%83%E5%91%8A%E3%81%AE% E3%82%AB%E3%83%86%E3%82%B4%E3%83%AA%E3% 82%92%E3%82%AA%E3%83%B3%E3%81%BE%E3%81% 9F%E3%81%AF%E3%82%AA%E3%83%95%E3%81%AB% E3%81%99%E3%82%8B https://support.google.com/My-Ad-Center-Help/answer/12156161? hl=ja&ref_topic=11583829&sjid= 13688362964114417334- AP#zippy=%2C%E5%BA%83%E5% 91%8A%E3%81%AE%E3%82%AB% E3%83%86%E3%82%B4%E3%83% AA%E3%82%92%E3%82%AA%E3% 83%B3%E3%81%BE%E3%81%9F% E3%81%AF%E3%82%AA%E3%83% 95%E3%81%AB%E3%81%99%E3% 82%8B
Google Analytics (Google LLC)	https://marketingplatform.google.com/about/ analytics/terms/jp/ https://marketingplatform. google.com/about/analytics/ terms/jp/	https://tools.google.com/dlpage/gaoptout https://tools.google.com/dlpage/ gaoptout
Google Tag Manager (Google LLC)	https://marketingplatform.google.com/intl/ja/about/ analytics/tag-manager/use-policy/ https://marketingplatform. google.com/intl/ja/about/ analytics/tag-manager/use-policy/	―
Meta Platforms, Inc.	https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0 https://www.facebook.com/ privacy/policy/?entry_point= data_policy_redirect&entry=0	https://www.facebook.com/help/1075880512458213 https://www.facebook.com/help/ 1075880512458213
X Corp.	https://x.com/ja/privacy	https://help.x.com/ja/safety-and-security/privacy-controls-for-tailored-ads
LY Corporation	https://www.lycorp.co.jp/ja/company/privacypolicy/ https://www.lycorp.co.jp/ja/ company/privacypolicy/	Yahoo! https://btoptout.yahoo.co.jp/optout/index.html LINE https://terms.line.me/line_rules_optimize?lang=ja Yahoo! https://btoptout.yahoo.co.jp/ optout/index.html LINE https://terms.line.me/line_rules_ optimize?lang=ja
Mercari, Inc.	https://static.jp.mercari.com/privacy https://static.jp.mercari.com/ privacy	https://jp.mercari.com/advertisement/optout https://jp.mercari.com/ advertisement/optout
Bytedance Ltd.	https://www.tiktok.com/legal/page/row/privacy-policy/ja https://www.tiktok.com/legal/ page/row/privacy-policy/ja	https://support.tiktok.com/ja/account-and-privacy/personalized-ads-and-data https://support.tiktok.com/ja/ account-and-privacy/ personalized-ads-and-data

10. Contact

If you have any questions regarding this policy or complaints regarding the handling of personal information, please contact the following.
2-2-1, Kyobashi, Chuo-ku, Tokyo 104-0031
Legal Division, Legal and General Affairs Group, Corporate Administration, Milbon Co., Ltd.
TEL: 03-3517-3915 (+81-3-3517-3915 from outside Japan)

11. Changes to this Policy

Milbon may change the content of this policy as necessary to further improve its efforts to protect personal information or to respond to revisions in laws and regulations.

Milbon Co., Ltd.
Revised February 10, 2022
Revised May 1, 2023
Revised July 1, 2024
Revised March 10, 2025