ContactUs
Please read the following notes before submitting an inquiry.
Milbon offers salon exclusive brands to be used with expert counseling from haircare professionals.
Please be aware that, depending on inquiry content, it may take some time for us to reply, or we may not be able to provide a response.
-
Other Notes on Using the Contact Form
-
- We respond to inquiries during office hours (9:00 AM—4:00 PM JST, except for Saturdays, Sundays, Japanese national holidays, New Year holidays, and summer holidays). In an emergency situation, such as accidental ingestion of cosmetics, please call the following phone numbers for consultation. Please prepare an interpreter, as the Poison Information Center only supports inquiries in Japanese.
Osaka: +81-72-727-2499 (24/7/365)
Tsukuba: +81-29-852-9999 (9:00 AM to 9:00 PM, 365 days a year) - This inquiry form is provided so that Milbon can respond to inquiries about its products, as well as salons and other topics, by email. Please be aware that we may not be able to respond to your inquiry if it is not appropriate for us to do so, or if your inquiry is transaction-related.
- Depending on the nature of your inquiry, it may take some time for us to reply, or we may contact you by phone instead of email.
- We are committed to providing the utmost care in the handling of your personal information and the content of your inquiry. The personal information you provide will be used only to respond to your inquiry and will not be used for any other purpose. For more information,pleasesee our Privacy Policy at this link.Information provided will be used internally for compilation of statistics and case studies for consultations, with information removed that may identify any specific individual.
- In the case that you use the inquiry form from outside Japan, your personal information will be sent to Japan. Please note that depending on the nature of your inquiry, your personal information may be transferred to our overseas subsidiaries or representative offices.
- Please note that emails sent in reply are intended solely for the use of the individual or entity to whom they are addressed. We ask that you refrain from reusing or reproducing the content of these emails, in whole or in part, including on other websites, in printed materials, or for secondary purposes without express permission from Milbon.
- Replies from Milbon may not be received if the email address provided is incorrect, or if the mailbox in question is set to reject emails from unknown or certain senders. Please ensure that your incoming email settings and provided email address are correct before submission. Please whitelist the milbon.com domain if you use an email domain filter to ensure receipt.
- Phone inquiries are recorded to improve the quality of our customer service and to confirm the content of the conversation.
Please see our Q&A page for answers to frequently asked questions from our customers.
- We respond to inquiries during office hours (9:00 AM—4:00 PM JST, except for Saturdays, Sundays, Japanese national holidays, New Year holidays, and summer holidays). In an emergency situation, such as accidental ingestion of cosmetics, please call the following phone numbers for consultation. Please prepare an interpreter, as the Poison Information Center only supports inquiries in Japanese.
Osaka: +81-72-727-2499 (24/7/365)
IR, Stock, and Other Inquiries
Please submit any inquiries here regarding investor relations, stocks, or other inquiries about Milbon Co., Ltd.